Financial & Payment Disclosure

Step One Behavioral & Residential

 Financial & Payment Disclosure Step One Behavioral & Residential is committed to transparency, ethical practices, and clear communication regarding payment, billing, and financial responsibilities. This disclosure is provided to help individuals, families, referral partners, and regulators understand how services may be funded and billed.

Payment Options

Payment for services may include one or more of the following, depending on program eligibility, licensure status, and availability:

• Insurance reimbursement (including Medicaid and commercial plans, when applicable)

• Private pay arrangements

• Limited scholarship or financial assistance programs, subject to eligibility and availability

• Charitable contributions and in-kind support that help sustain program operations

Availability of payment options varies by service type and individual circumstances.

Insurance Coverage

Insurance verification may be offered as a courtesy; however, verification does not guarantee coverage or payment. Coverage determinations are made solely by the insurance provider and are subject to policy terms, authorizations, medical necessity, and payer requirements.

Individuals are responsible for any costs not covered by insurance, including deductibles, copayments, coinsurance, or services deemed non-covered by the payer.

Private-Pay Services

Private-pay services may be available for certain programs. Fees, payment schedules, and refund policies are disclosed prior to or at the time services are initiated. Financial obligations are communicated clearly and in writing when applicable.

Scholarships and Financial Assistance

Step One Behavioral & Residential may offer limited scholarship or financial assistance opportunities based on demonstrated need, availability of funds, and program criteria. Scholarships are not guaranteed and may not cover all services or program costs.

No Guarantees of Outcome

Payment for services does not guarantee specific treatment outcomes, length of stay, or results. Recovery and treatment progress vary by individual, and services are provided in accordance with clinical judgment, program guidelines, and regulatory requirements.

Use of Funds

As a nonprofit organization, revenues are used exclusively to support program operations, staffing, facilities, and services aligned with the organization’s charitable mission. No portion of net earnings benefits private individuals.

Ethical Billing Practices

Step One Behavioral & Residential is committed to ethical billing, accurate representation of services, and compliance with all applicable healthcare and nonprofit regulations. The organization does not engage in deceptive billing practices or misleading financial representations.

Questions and Additional Information

Individuals are encouraged to ask questions regarding payment, billing, or financial responsibilities at any time. Additional information may be provided upon reasonable request in accordance with applicable laws and organizational policies.