Insurance We Accept

At Step One Behavioral & Residential, we believe cost should never be the barrier that keeps someone from getting help. We work with a wide range of AHCCCS Medicaid plans, commercial insurance providers, and out-of-network PPO plans to make residential treatment, PHP, IOP, and outpatient care as accessible as possible.

Fast Insurance Verification

Our admissions team can verify your benefits and explain your options in as little as 10–15 minutes.

What This Means for You

  • Help understanding your mental health & SUD benefits
  • Support with pre-authorizations when needed
  • Clear information about copays, deductibles, and out-of-pocket costs

Commercial & Private Insurance

We work with many major commercial insurance plans for mental health and substance use treatment, including:

Common Plans

BlueCross Blue Shield

Blue Cross Blue Shield

Aetna

Aetna

Cigna Health

Cigna / Evernorth

Blue background with faint text reading 'United Health'.

UnitedHealthcare / Optum

Logo of UMR, a UnitedHealthcare company.

UMR

Humana

Humana

Tri West

Tricare West

AHCCCS Medicaid Plans

In-network contracts are in progress with the following AHCCCS health plans:

AHCCCS

Mercy Care

Mercy Care (RBHA – Maricopa County)

AZ Complete

Arizona Complete Health – Complete Care Plan

Logo of BlueCross BlueShield Arizona.

Health Choice Arizona

University of Arizona logo with 'Family' text.

Banner – University Family Care

United Healthcare

UnitedHealthcare Community Plan (UHCCP)

Molina Healthcare

Molina Complete Care (MCC)

If you are enrolled with one of these plans, our team can help with referrals, prior authorizations, and next steps.

Out-of-Network (OON) PPO Benefits

Even if we are not in-network with your plan today, you may still have out-of-network (OON) benefits that can significantly reduce your cost of treatment.

  • We verify your OON benefits and explain your options.
  • We can provide a detailed superbill or submit OON claims when appropriate.
  • You may receive reimbursement directly from your insurance plan.

Many PPO plans offer strong out-of-network coverage for behavioral health and substance use treatment, especially when in-network options are limited.

Private-Pay & Financial Options

For individuals without insurance, or for those who prefer not to use their insurance, we offer:

  • Competitive Private-Pay-pay rates for RTC, PHP, IOP, and outpatient services
  • Flexible payment options and payment plans
  • Financial hardship consideration for qualifying individuals
  • Clear, written Good Faith Estimates (as required by federal law)

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Questions About Your Coverage?

Our admissions team is here to help you understand your options and take the next step toward treatment.

Call to Check Availability: (602) 247-8505
Email: admissions@steponebr.org

📝 Or complete our Insurance Verification Form  and we’ll contact you.

All information is kept confidential. We are here to walk with you, not pressure you.