Accessibility Statement

Our Commitment to Accessibility

Step One Behavioral & Residential is committed to ensuring digital accessibility for people with disabilities. We believe every individual has the right to access information with dignity, equality, comfort, and independence.

Accessibility is an ongoing effort. We continuously improve our website and digital services to better serve all individuals, including those using assistive technologies.

Measures to Support Accessibility

To support accessibility, we have implemented the following measures:

• Incorporate accessibility into our organizational mission and service delivery
• Integrate accessibility into internal policies and digital practices
• Apply accessibility standards in website design, development, and updates
• Use accessibility evaluation tools and expert resources to improve usability
• Review user feedback and prioritize remediation where barriers are identified

Conformance Status

We aim to make our website accessible and usable for the broadest possible audience and strive to align with:

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
• Americans with Disabilities Act (ADA)
• Applicable Arizona civil rights and non-discrimination requirements, including information made available by the Arizona Civil Rights Division

While we work toward substantial conformance with applicable accessibility standards, some content may not yet fully meet every accessibility expectation. We are actively working to identify and address accessibility barriers.

Accessibility Efforts

Our accessibility efforts include:

• Ongoing website monitoring and updates
• Manual review and automated accessibility testing
• Continuous improvements based on user feedback
• Periodic review of website content, structure, and navigation

Accessibility Tools

To support our accessibility efforts, this website utilizes a third-party accessibility enhancement tool provided by UserWay .

This tool may provide features intended to improve website usability for individuals with disabilities. However, no automated tool can guarantee full accessibility compliance. Step One Behavioral & Residential remains responsible for ongoing accessibility improvements and compliance efforts.

Privacy and Health Information Considerations

As a behavioral health organization, Step One Behavioral & Residential recognizes the importance of protecting sensitive personal and health-related information.

While this website is designed to provide general information about our services, we take reasonable steps to ensure that personal information submitted through our website is handled in a manner consistent with applicable privacy expectations, including considerations related to our HIPAA Notice of Privacy Practices .

Users should avoid submitting sensitive personal health information through general website forms unless the form clearly indicates that it is intended and appropriately secured for that purpose. If you need to share confidential or health-related information, please contact us directly so we can help direct you to an appropriate communication method.

Third-Party Content

Our website may include third-party content, plugins, widgets, or integrations. While we encourage third-party providers to support accessibility and privacy best practices, we cannot guarantee the accessibility or privacy compliance of third-party content that we do not fully control.

Technical Specifications

Accessibility of this website relies in part on the following technologies:

• HTML
• CSS
• JavaScript

These technologies are relied upon for compatibility with modern web browsers and assistive technologies.

Ongoing Improvements

We are committed to continuous accessibility improvements by:

• Conducting periodic accessibility reviews
• Addressing known issues in a timely manner
• Implementing evolving standards and best practices where feasible
• Reviewing this statement and updating it as needed

Reporting Accessibility Issues

If you experience difficulty accessing any part of our website, encounter an accessibility barrier, or need assistance accessing information or services, please contact us. We will make reasonable efforts to provide information in an accessible format and to address reported issues where appropriate.

Contact Information

We aim to respond to accessibility-related inquiries within a reasonable timeframe.

Feedback

We welcome your feedback on the accessibility of our website. Your input helps us improve and better serve all users.

Additional Accessibility Rights Information

In addition to federal protections under the ADA , individuals in Arizona may have rights and remedies under applicable state civil rights laws. Information about civil rights enforcement in Arizona is available from the Arizona Civil Rights Division .